🔁 Refund Policy

At Buy Low Warehouse Australia, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Eligibility

• Refunds are available for items that are damaged, defective, or not as described.
• Requests must be made within 7 days of delivery.
• Proof of issue (photos or videos) must be submitted with your request.

Non-Refundable Items

• Clearance or final-sale pallets.
• Custom pallet configurations.
• Items that have been used or altered.

How to Request a Refund

Approved refunds will be processed within 5–10 business days to your original payment method.

Email us at support@buylowwarehouse.com.au with your order number and issue.

Our team will respond within 2 business days.

🔐 Privacy Policy

We respect your privacy and are committed to protecting your personal information.

What We Collect

• Name, email, phone number, and shipping address.
• Payment details (securely handled by third-party processors).
• Website usage data via cookies and analytics.

How We Use Your Data

• To process orders and provide customer support.
• To improve our website and services.
• To send updates, offers, or important notices (you can opt out anytime).

Data Protection

• We use SSL encryption and secure servers.
• We never sell or share your personal data except for order fulfillment or legal compliance.

Your Rights

• You may request access to, correction of, or deletion of your personal data.
• You can opt out of marketing communications at any time.